How can I register?
To register in the online store you must register as a user by filling in a short form with your data, click on "SIGN IN" that you will find in the upper right (computer version) or with a person-shaped icon (mobile version), then click on “Don't have an account? Create one here."
How do I recover my access password?
If you have forgotten or misplaced your access password, you can easily reset it. Click on the SIGN IN section that appears on the Home page and then click on FORGOT YOUR PASSWORD? Enter your email and we will send you the steps to follow to reset your password instantly.
Do you have a minimum order? Do the prices include VAT?
We do not have a minimum order, you can order only one product or the ones you want. All our products include VAT (21%) in the price shown on the web.
What are the shipping costs and delivery times?
Shipping costs in Spain (península) are 6,99€ for orders under 100€, if the order is over 100€, shipping costs are free. For shipments to the Balearic Islands, Portugal or France, indicate your delivery address on the web and add the products you want to the cart, the web will show you the cost of shipping. For shipments to other areas, please contact us by email (email@example.com) and we will give you a budget. In relation to delivery times, we invite you to visit the specific section that we have to solve this question: https://artesaniasperezyperez.com/en/content/1-shipping-and-delivery-conditions
Where do you ship?
Currently we ship to Spain (península), the Balearic Islands, Portugal and France (Islands not included) directly through our website, if you contact us by email or phone we can adjust the shipping costs to other countries.
How can I track the shipment of my order?
Once your order has been sent, we send you the tracking data of your shipment by email (to the address you used to register). For shipments to France or other countries you will receive the email after 1-2 days after we sent your order. If you do not receive the message in your inbox please check your spam folder.
Can't I place an order or does the web give me a problem?
Normally it can be due to not correctly entering the payment data in the gateway (card or paypal) or to data stored in the cache of your device. We invite you to contact us by phone, whatsapp (+34687041257) or email and as soon as possible we will solve the existing problem so that you can navigate correctly in Artesanías Pérez y Pérez.
What do I do if there is a failure in the payment gateway and it prevents me from paying?
You can try again by adding the products to the cart again if they are not in the cart and entering the payment information in our gateway or in Paypal again. If you get a new or canceled error it may be a technical problem, we would appreciate it if you contact us by email or phone and we will solve the problem as soon as possible.
I see an out of stock product, can I order more units?
Yes, contact us via e-mail or telephone and indicate the units you need to order and we will enable them so that you can place your order. In case of not having stock or not being possible due to any question, we will also let you know.
I need a product with a specific design that I can't find on your website, what can I do?
If you have a design in mind that you need to materialize and you cannot find it on our website, you can get in touch and we will inform you about its possible development.
Is this website safe to make payments?
YES. When you make a payment by credit card, the data is encrypted using the SSL security protocol, transmitted directly to the corresponding financial institution which accepts or rejects the payment through our payment gateway. In this way, all financial information has total security since it is managed by the bank. We never collect financial data so only the financial institution has the payment data. At no time can we view any data through our website.
What forms of payment do you accept?
We currently accept payments for:
- Credit or debit card: Visa and Mastercard
- Bank Transfer
I need an invoice for my purchase, how can I request it?
You can request your purchase invoice in 2 ways, indicating it in the order comments during the purchase process or by phone or email indicating your order number.
I am an intra-community operator, can I deduct VAT from my order?
Yes, contact us before placing your order and we will inform you of how to do it.