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CONDITIONS OF SALE AND RETURNS

All purchases made at Artesanías Pérez y Pérez are subject to the following conditions of sale:

1. SHIPPING TIMES AND DISTRIBUTION ZONES

SPAIN-PENINSULAR

The transport of orders is carried out by companies not related to Artesanías Pérez y Pérez, so, as a general rule, the PREPARATION TIME for shipments made in Spain is 24 to 72 hours.

Once we notify you by email that the product has been shipped, the DELIVERY TIME is 24 to 48 hours on most products.

If the order is urgent, please contact us and we will agree on a delivery date so that you have it as soon as possible. In the case of a large order volume, please contact us to arrange a delivery date.

SPAIN-BALEARIC ISLANDS

For shipments to the Balearic Islands, the PREPARATION TIME for shipments made is 24 to 72 hours.

Once we notify you by email that the product has been shipped, the DELIVERY TIME is 4 to 6 days depending on the island where the order is delivered.

SPAIN-CANARY ISLANDS

For shipments to the Canary Islands, at this time we do not ship. If you want to take care of the shipment on our part, there would be no problem for the agency you hired to carry out the collection in our workshop.

PORTUGAL

For Portugal, the PREPARATION TIME for shipments made in Portugal is 24 to 72 hours.

Once we notify you by email that the product has been shipped, the DELIVERY TIME is 4 to 6 days on most products.

FRANCE-PENINSULAR

For France (Peninsular) the PREPARATION TIME for shipments made in Portugal is 24 to 72 hours.

Once we notify you by email that the product has been shipped, the DELIVERY TIME is 4 to 6 days on most products.

REST OF COUNTRIES OF THE EUROPEAN UNION WHERE WE SHIP

We are currently preparing our website to be able to place orders in these countries, if you want to place an order or know a budget, you can send us an email to artesaniasperezyperez@hotmail.com with the products you want and the address and we will send you a full budget with shipping included.

We ship to the following countries: Italy, Germany, Austria, Netherlands, Luxembourg, Denmark, Belgium, United Kingdom, Poland, Czech Republic. For shipments to countries other than these, contact us.

The PREPARATION TIME for shipments made in the EU is 24 to 72 hours.

Once we notify you by email that the product has been shipped, the DELIVERY TIME is 4 to 7 days depending on the country where the order is delivered. Once we send the order, we send the tracking number of your order to your email so that you can see at all times where your package is going.

COUNTRIES OUTSIDE THE EUROPEAN UNION

If you are interested in receiving your order in another area, you can contact us directly to verify availability and the applicable rate. It is important to keep your personal information up to date whenever there is a change. Otherwise, there may be delays or losses in your orders, for which Artesanías Pérez y Pérez will not be responsible.

The delivery times indicated are indicative, from Artesanías Pérez y Pérez we will endeavor to respect the indicated deadlines. These deadlines will always be calculated on working days - from Monday to Friday - since the courier service hired by Artesanías Pérez y Pérez does not carry out expeditions on holidays, Saturdays, or Sundays.

2. PRICES

The prices of our products are expressed in euros and include VAT. The cost of transportation will be included during the purchase process once you register.

SPAIN-PENINSULAR

For shipments in Spain (Peninsula) the shipping costs are 6'99 euros up to 100 euros of purchase. From 100 euros of purchase, shipments are free.

SPAIN-BALEARIC ISLANDS

Shipping costs to the Balearic Islands depend on the volume of the products. To check the shipping costs, register with the delivery address in the Balearic Islands and add the products you want to the cart, then you can see the amount of the shipment.

PORTUGAL

Shipping costs to Portugal depend on the volume of the products. To check the shipping costs, register with the delivery address in Portugal and add the products you want to the cart, then you will be able to see the amount of the shipping.

FRANCE-PENINSULAR

Shipping costs to France (Peninsula) depend on the volume of the products. To check the shipping costs, register with the delivery address in France and add the products you want to the cart, then you will be able to see the amount of the shipping.

REST OF COUNTRIES OF THE EUROPEAN UNION WHERE WE SHIP

To buy CUSTOM-MADE products, orders for companies with LARGE VOLUME of orders or SPECIAL CONDITIONS, in that case, CHECK WITH US BY PHONE, CONTACT FORM, EMAIL OR WHATSAPP the corresponding expenses.

3. SPECIAL SHIPPING CONDITIONS

It is possible to request the delivery of the purchase in a different address from the one that appears to your client file.It must indicate in observations during the purchase process.

4. CHANGES AND RETURNS

If the order received is not satisfactory, you have, from the date of receipt, fourteen days to return it, as long as the product has not been used or damaged and returned with all its original packaging and labels.
Neither can change or return special orders, orders or products made to measure such as: Blinds, mats, skirting boards, custom plates ...
Products in Outlet, Liquidation or Offer are acquired with the condition that they can not be returned or exchanged
The exchange and / or return costs are borne by the customer, except in the case of defective or incorrect products. It is necessary that we communicate previously by email the reasons that cause the change and / or return.

The return of the product will be done Artesanías Pérez y Pérez, never the client.
Once the returned product is received, we will verify that it is in good condition, has not been used or damaged and returned with all its original packaging and labels, and we will proceed to make the change or refund the corresponding amount depending on what you have requested In writing at the time of requesting the change or return.
If the transport company delivers the package of your order with surface defects in the packaging you have to state on the delivery note, and given the case that the package arrived broken or in poor condition, it is imperative, first, Do not accept delivery by stating the reason on the delivery note and, second, you need to notify us within 24 hours; If it is not done in this way it is not possible to process any claim.

The products can differ a bit with the photographs that appear on the web in shape and color / tone since it is a natural material and everything is manufactured by hand, so if you change a little shape or color, no returns will be accepted in this case.As long as it is reasonable.

5. SECURITY IN PAYMENT

Artesanías Pérez y Pérez guarantees the highest security and confidentiality when you buy in our virtual store. The data regarding your credit card are encrypted using the SSL security protocol and transmitted directly to the corresponding bank, which accepts or rejects the payment. In this way, the information transmitted by the network enjoys total security.

6. GUARANTEE

In accordance with Law 23/2003, of July 10, guarantees on the sale of consumer goods, all products purchased in Artesanías Pérez y Pérez have a 2 year warranty (*) and will entitle you to one of the following options :

The exchange for an equal or similar product
the repair
Repayment of the amount paid

(*) This warranty is only applicable in case of manufacturing defects or product failure and, in no case, are applicable in case of damage caused by misuse or normal wear of the product.